Terms of Service

These terms apply when you buy from Container Shelters or use our website. We've kept them as plain as we can. Please read them before you order.

1. Agreeing to these terms

By using our products, services and website, you agree to these terms of service. They are here so that you and Container Shelters are clear on who is responsible for what.

2. Building approvals

Our shelters are versatile and adaptable, but complying with local regulations is essential.

• Your responsibility: You are solely responsible for obtaining any building approval or other council approvals required to install and use your shelter.
• Our liability: Container Shelters is not accountable for any consequences of a customer failing to secure the necessary approvals.
• Check locally: Approval requirements vary by state and local council. Talk to your local council or building certifier to confirm what applies to your location and intended use. Site-specific structural certification by an Australian engineer is available if they ask for it.

3. Engineer-approved structures

For performance and safety, all shelters must be securely installed on an engineer-approved structure.

• Foundations: Proper screw piles, ballast or other approved foundations must be used, as specified by a qualified engineering professional.
• Certification: You must obtain sign-off from a qualified engineer confirming the structural integrity and suitability of the foundation.
• If this isn't done: Failing to meet these requirements may result in damage to the shelter, and will void the warranty and any other guarantees provided by Container Shelters.

4. Installation and use

• Installation: Shelters must be installed following the assembly instructions provided. Installation by an installer arranged through us is strongly recommended.
• Intended use: Shelters must be used only for their intended purpose and within their specified load ratings. Improper use or overloading may compromise safety and void the warranty.
• Maintenance: Regular maintenance is required, including tightening bolts, inspecting covers and repairing minor damage. See our maintenance tips.

5. Warranty

Our shelters carry a 10-year parts warranty. The full terms are on our Warranty Information page.

• Exclusions: The warranty does not cover damage resulting from improper installation, misuse, non-compliance with council regulations, or exposure to conditions outside the shelter's specified ratings.
• Voided cover: Damage caused by not complying with these terms, including the lack of engineer-approved foundations, voids the warranty.

6. Liability

• Limitation of liability: To the extent permitted by law, Container Shelters is not liable for any direct, indirect, incidental or consequential damages resulting from the use, misuse or inability to use our shelters or products.
• Acts of nature: Damage caused by natural disasters, such as earthquakes, floods and cyclones, is not covered under our warranty or these terms.
• Product information: Product descriptions, specifications and pricing may change without notice. We reserve the right to correct any errors or omissions. Prices are quoted in Australian dollars (AUD).
• Your consumer rights: Nothing in these terms, including any limit on our liability or any statement that the warranty is void, excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where the law allows us to limit our liability for goods not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for a failure to comply with a consumer guarantee is limited, at our option, to repairing or replacing the goods or paying the cost of having them repaired or replaced.

7. Shipping and delivery

• Timeframes: Shelters are made to order. Lead time is confirmed with your quote. Lead times and delivery timeframes are estimates and may vary because of factors beyond our control.
• Your part: You are responsible for providing accurate delivery information and safe access for delivery vehicles.
• Transit damage: Please report any transit damage within 48 hours of delivery so we can put it right. This does not limit your rights under the Australian Consumer Law.

More detail is on our Shipping & Delivery page.

8. Returns and refunds

Returns and refunds are handled under our Returns & Refunds policy. All returns must be approved by our team before anything is sent back, and products must be returned in their original condition with all components included.

9. Governing law

These terms are governed by the laws of Australia. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of Australia.

10. Changes to these terms

We may update these terms at any time without prior notice. Please check back from time to time for changes.