Returns & Refunds

Changed your mind, or something's not right with your order? Here's exactly how returns and refunds work, so there are no surprises.

Change-of-mind returns

We accept returns of unused, undamaged products in their original packaging within 14 days of delivery.

This does not affect your rights under the Australian Consumer Law if goods are faulty, not as described or not fit for purpose.

Not eligible for return:

• Custom orders
• Shelters that have been installed or modified
• Products damaged through improper handling

Return freight is at your cost, unless the return is because the item was defective or incorrect.

How to return an item

1. Contact us first. Email info@containersheltersaustralia.com.au or call 1800 683 838 with your order details and the reason for the return.
2. Send it back. Once the return is approved, return the item in its original packaging with all components included.
3. Get your refund. We inspect the item when it arrives, then refund your original payment method. Refunds are typically processed within 5 to 7 business days of us receiving the item.

Damaged or faulty products

If your order arrives damaged or defective, let us know within 48 hours of delivery with photos and a description of the issue. We'll arrange a replacement or refund as quickly as possible. Telling us promptly helps us put it right, but the 48 hours does not limit your rights under the Australian Consumer Law. For faults that show up later, see our 10-year parts warranty.

Nothing on this page limits any rights you have under the Australian Consumer Law. You are entitled to a remedy if goods are faulty, not as described or not fit for purpose.